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Title : What's up with the empty shelves at Whole Foods
link : What's up with the empty shelves at Whole Foods

What's up with the empty shelves at Whole Foods

Business Insider investigates:

• Whole Foods employees say stores are suffering from food shortages because of a newly implemented inventory-management system called order-to-shelf, or OTS.
• Whole Foods says the system reduces unnecessary inventory, lowers costs, and frees up employees to focus on customer service.
• Employees acknowledge that less food is spoiling in storage rooms, but they describe OTS as a "militaristic" system that crushes morale and leads to many items being out of stock.
• "Last week, we ran out of onions and potatoes twice," an employee of a Brooklyn Whole Foods store said. "Entire aisles are empty at times."
• "It has for weeks had empty shelves, and I shop there twice a week," one customer told Business Insider. "The prepared-food section is not refreshed, and food looks stale."

Business Insider investigates:

• Whole Foods employees say stores are suffering from food shortages because of a newly implemented inventory-management system called order-to-shelf, or OTS.
• Whole Foods says the system reduces unnecessary inventory, lowers costs, and frees up employees to focus on customer service.
• Employees acknowledge that less food is spoiling in storage rooms, but they describe OTS as a "militaristic" system that crushes morale and leads to many

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items being out of stock.

"Last week, we ran out of onions and potatoes twice," an employee of a Brooklyn Whole Foods store said. "Entire aisles are empty at times."

"It has for weeks had empty shelves, and I shop there twice a week," one customer told Business Insider. "The prepared-food section is not refreshed, and food looks stale."

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